Ermenegildo Zegna has a defined target market because of the
price of purchasing their products. It is for the wealthy and not many others
can afford to shop with them. They also have market segmentation. They have
different styles of Zegna suits, depending on what type of person you are. One
of their options is Business Attire. This is your standard and internationally
accepted two piece suit that can be worn in any business environment. But, they
also have sportier options for those that fit that category. Usually this
segmentation is based on demographics, as older buyers may want a suit that
fits more loose, and the younger buyers typically shop for form fitting and
slim.
Monday, November 23, 2015
Ch. 15- Marketing Communications
David Burtka & Neil Patrick Harris, both in Ermenegildo Zegna Made to Measure. |
Ermenegildo Zegna is often worn by successful actors and
famous personalities alike. Zegna suits can be seen on the red carpet, at new
movie promotions, or on a busy street in NYC. All of this draws publicity to
the brand. Many people look up to actors as inspiration and when you read in
the newspaper or in magazines that your favorite actor wore a top of the line
Zegna suit, you begin to want one yourself. You become intrigued with the brand and want to know more
about them. You may ask around to see if anyone you know has owned one and if
they have, they will tell you how excellent their purchase was. Zegna grows
their company primarily through earned media, although they also use paid media
to increase their consumer base. Campaign ads can be seen in popular magazines.
They use the pull strategy to stimulate consumer demand by create videos and
ads that can be viewed on their social media pages or their website, instead of
purchasing air time.
Monday, November 9, 2015
Ch. 10 - Product Concepts
Ermenegildo Zegna is known in the fashion world as a company
that creates exceptional clothing for the modern gentlemen. But, what many
people don’t know is that they started with a simple product, wool. Zegna began
selling wool to other companies and for about 60 years they created a
trustworthy and reliable product. Their fabric was a business product. At
first, they only distributed fabrics to clothing brands but decided to start producing
suits themselves around the 70’s. They created a consumer product. Zegna knew
consumers admired their craftsmanship so why not take it a step further and
create our own specialty product. Since then, they have created an even bigger
name for themselves and are now looked up to by other clothing brands.
Every
season, Zegna modifies their products to adapt to the changing world of
fashion. They stay ahead of trends by creating them. They offer a large variety
of products for all types of men, both business attire and causal. They have truly
created an image and a brand and are now globally known as serving quality
clothing. Many customers who shop at Zegna have brand loyalty, especially when
dealing with tailors. Customers prefer to work with the same Zegna tailor
because they know that the tailor understands their body structure and is a
reliable source for alterations. All of these aspects of Zegna keeps customers
coming back and back again.
Tuesday, November 3, 2015
Ch. 17 - Personal Selling and Sales Management
Ermenegildo Zegnas focus is to always manufacture the
highest quality products to their customers. Luxury is deeply imbedded in this
brands foundation. An important part of a luxury brand is to not pressure your
customers into buying your product. Instead, Zegnas sales techniques include heavy
communication. When you walk into Zegna, you are always greeted with a
respectable welcome and are perhaps offered a beverage. Their employees ask if
you need assistance in anything and inform you to feel free to ask any
questions. This builds a customer-seller relationship. Zegna employees have an
immense knowledge on the products they are selling, so every question you ask
will have an answer. This builds credibility for the seller. Zegna employees
may refer you to a different store, or a different Zegna tailor, as one may be
more suited for the job than others. Zegna employees build friendships with the
customers. This often times increases their networking so instead of a customer
saying to their friend “ Lets go shop at Zegna”, they will say “ Lets go see my
friend David who works at Zegna.” Zegna employees do no typically negotiate. It
Is not part of their sales process. Zegna employees may also follow-up with the
customer after exchanging emails or phone numbers. They may inform them about
upcoming sales or new collections that are arriving.
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